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Customer Service Confessions - Librear

c/customer-service-confessions

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c/customer-service-confessions•

shah.shane•7h ago

I thought the 'free tire rotation' pitch at the Jiffy Lube on Route 9 was a total scam

6

c/customer-service-confessions•

jordanr89•1d ago

Wore a name tag with the wrong name for a week and customers stopped yelling at me

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the_terry•2d ago

My manager at the diner in Reno told me to comp a meal for a guy who cussed me out, and I'm still mad about it 6 months later

18

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nancyd85•3d ago

A customer told me to just say yes to every return, and it blew up in my face

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dylan265•3d ago

Rant: I said "no problem" to every customer for 3 years until a lady in Tulsa snapped at me

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c/customer-service-confessions•

charles318•3d ago

Dropped $140 on a 'certified' mystery shopper course and my first gig paid me in gas station coupons

7

c/customer-service-confessions•

avery_roberts67•4d ago

Vent: I blew $140 on a "premium" headset for my call center job and it was worse than the free one

4

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angelacooper•4d ago

I hung up on a lady at my call center job in Tempe and my manager bought me a coffee

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wilson.jesse•4d ago

The $2 notebook I kept at the register saved me from a ban at my last call center job

6

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harper254•5d ago

Shift lead at the call center pulled me aside after 2 years of reading scripts word for word

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c/customer-service-confessions•

anthony_wells•5d ago

My trainer at the dog kennel said never promise a nervous owner the dog will calm down, and that advice made my month

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scott.grace•7d ago

Bought a $35 'instant' label maker for my returns desk and it broke in a week

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derekflores•11d ago

Worked a mall kiosk in 2011, and I still miss the weird stuff people said in person

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allen.quinn•11d ago

Shoutout to the handwritten complaint notes over the online form, one actually got my issue solved

12

c/customer-service-confessions•

the_kelly•12d ago

Unpopular take: letting angry customers vent for 5 minutes made my calls worse, so I cut them off at 30 seconds

Customer Service Confessions

c/customer-service-confessions

Share your funny, frustrating, and memorable stories from working in customer service jobs.

Mar 5, 2026Public

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