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Customer Service Confessions - Librear

c/customer-service-confessions

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beth_sanchez47•15h ago

I stopped arguing with angry customers and started agreeing with them, and my write-ups went from 4 a month to zero

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sams25•1d ago

Tried a 30 day return window at my old electronics store and it backfired in the weirdest way

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avery_roberts67•4d ago

Warning: a guy at the Lubbock counter made me rethink the whole "customer is always right" thing

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skyler_baker•6d ago

A cashier in Cleveland told me to stop apologizing for asking for a manager, and I still think about it

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wendy_murphy16•6d ago

This guy waited in line 25 minutes to tell me his coupon expired in 2019

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beth_sanchez47•6d ago

I called the "we'll call you back" thing a total lie until a clerk at a hardware store in Dayton actually did it

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ramirez.caleb•7d ago

Showerthought: a customer survey showed we saved 4 minutes per call by ditching one script line

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charles318•8d ago

I thought the customer was always wrong until a Tuesday in Cleveland changed my mind

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tylermason•8d ago

Hot take: asking the angry customer to repeat their problem back to me fixed more calls than any script

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felixb25•9d ago

Took me 2 hours and 40 minutes to void one $4.19 latte because our register froze mid refund

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karenlee•9d ago

Can we talk about the guy at the counter in Omaha who counted my change back one coin at a time?

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harper254•10d ago

Warning: that one Saturday shift in March taught me why the morning crew hides the coupon binder

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cora_martinez•11d ago

A lady spent 25 minutes yelling at me because her dog's bow was 'too symmetrical'

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scott.grace•12d ago

I finally understood why the lady at table 7 in Daytona wanted me to read her the menu out loud, and I still think about it

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stella279•12d ago

Serious question, did anyone else find out their call center tracks bathroom breaks by the second?

Customer Service Confessions

c/customer-service-confessions

Share your funny, frustrating, and memorable stories from working in customer service jobs.

Mar 5, 2026Public

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