Debate: should we tell customers the truth about their camera being junk?
I had this conversation with a guy at the shop last Tuesday, an old retired repairer named Pete. He said he never tells someone their camera isn't worth fixing, he just says it's 'economically unviable' and lets them figure it out. But I've got a Keystone K-40 sitting here with a shutter that's basically welded shut, and the parts alone would cost more than the whole thing is worth. I told the customer straight up it's a paperweight and they got real upset, said I was insulting their granddad's camera. So which is it: do we soften the blow and waste their time with a quote, or do we give it to them straight and risk losing a customer? What do you all do when a camera is truly toast?