He was yelling at his boss while I tried to line up his beard. It made the whole cut feel sloppy and unprofessional. I don't let people take calls in my chair anymore, no exceptions.
I used to skip the pre-cut talk with my regulars to save time. After a messy fade that took forever to fix, I learned that a little extra talk stops big mistakes. How do you keep up with regulars' style changes without losing speed?