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A customer tried to return a clearly used and dirty garden hose at my hardware store
This was at my job in a big hardware store in Springfield. A guy brought in a hose, still covered in mud and grass, with the box all torn up, and said it 'didn't work right.' My manager was on break, so I had to handle it. I politely told him we couldn't take back items that were used and dirty, and he got really loud, saying he bought it 'just yesterday.' I checked, and our system showed the purchase was actually 47 days ago. Has anyone else had to stand their ground on a return policy when the proof was right there?
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tessa8684mo ago
Oof, 47 days and covered in mud? That's a big yikes from me.
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evah405mo ago
Man, that sounds like a Tuesday. Good on you for checking the system. I once had a guy try to return a half-used bag of concrete mix because it "got hard." I had to just stare at him for a second. Standing your ground is the worst part of the job sometimes, especially when they get loud. You definitely did the right thing.
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emery6035mo ago
But honestly, if he bought it and it broke that fast, maybe the store should take it back... a hose should last more than 47 days even if it looks used. The policy seems a bit strict when the product might actually be faulty.
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