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Pro tip: when someone asks for the manager, just go get them
I watched a new hire at the call center on 5th Street argue with a guy for 20 minutes last Tuesday instead of just saying "let me grab my supervisor," and it turned a 3 minute refund into an hour of him yelling about how nobody respects him.
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reese_chen3d ago
Wait, the new hire was right though, supervisor might not even be there.
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