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Overheard a guy at the diner say 'the customer is always right' to a server who looked ready to cry.
It was about a cold omelet, and he demanded a full refund plus free pie. How do you even deal with that level of entitlement without losing it?
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anna_coleman5mo ago
Ugh that's the worst. I've had people pull that line on me when I was waiting tables and it's like nah buddy, you just want free stuff. Best way to handle it is stay calm and let them dig their own hole, ask them to repeat their complaint slow while you take notes, it kills their steam real quick. @anna_nelson said mistakes happen and that's true, but the whole "always right" thing gets twisted by people who just want to run the show. Honestly just keep your voice low and don't match their energy, makes them look extra ridiculous.
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mitchell.wade6mo ago
Man that "customer is always right" line is such a garbage excuse for people to act awful. I feel so bad for that server, having to stand there and take it over a cold omelet. Some folks just get off on the power trip of making a scene for free stuff. It takes a special kind of patience to not just walk away from a table like that.
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anna_nelson6mo ago
But what if the omelet really was cold, like stone cold from sitting under a heat lamp? I get where you're coming from, Mitchell.wade, but sometimes the customer is just pointing out a real problem. I've sent back a truly cold burger before and felt awful about it, but I paid for hot food. The line gets abused for sure, but servers and kitchens make mistakes too. It's not always a power trip, sometimes people just want what they ordered.
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