11
Overheard a guy at the diner say 'the customer is always right' to a server who looked ready to cry.
It was about a cold omelet, and he demanded a full refund plus free pie. How do you even deal with that level of entitlement without losing it?
2 comments
Log in to join the discussion
Log In2 Comments
mitchell.wade9d ago
Man that "customer is always right" line is such a garbage excuse for people to act awful. I feel so bad for that server, having to stand there and take it over a cold omelet. Some folks just get off on the power trip of making a scene for free stuff. It takes a special kind of patience to not just walk away from a table like that.
2
anna_nelson9d ago
But what if the omelet really was cold, like stone cold from sitting under a heat lamp? I get where you're coming from, Mitchell.wade, but sometimes the customer is just pointing out a real problem. I've sent back a truly cold burger before and felt awful about it, but I paid for hot food. The line gets abused for sure, but servers and kitchens make mistakes too. It's not always a power trip, sometimes people just want what they ordered.
3