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I hung up on a lady at my call center job in Tempe and my manager bought me a coffee
I was working the phones at a call center in Tempe and this customer spent 40 minutes screaming at me over a $12 late fee she swore she never agreed to. After she called me a useless idiot for the third time, I stayed completely calm, said I was ending the call because the yelling was not okay, and hung up before she could get another word in. My manager pulled the recording, backed me up, and asked if any of you have ever ended a call on a rude customer and what your boss did about it.
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the_john4d ago
How long did it take before you finally decided to hang up? Forty minutes of someone yelling at you over twelve bucks is way too long and you gave her more patience than most people would. I feel bad that you had to sit through being called names like that, nobody on a phone line should have to eat that just because they are stuck at a desk. Your manager backing you up and grabbing you a coffee sounds like a decent person who actually gets it. I hope that call did not stick with you the rest of the day, you did the right thing.
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