A repair job made me question when to tell a customer their gear isn't worth fixing

Starting with @amymiller's question, I'd just hold up the shattered remains next to a price tag for a new one. Like, here's your toaster that needs a seventy dollar part, and here's a better toaster for twenty bucks at Target. Sometimes the math does the talking for you, especially with stuff that's basically duct tape and hope already. How do you gently say a thing is just trash?

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the_christopher7mo ago

Yeah, that's always a rough call to make.

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amymiller7mo ago

How do you even start that conversation?

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