My shop's invoice count hit 1,000 for the first time last quarter

I was closing the books for Q3 and the total was 1,002 completed repair orders. That's a jump from about 750 the quarter before. Part of me thinks it's great for business, but another part worries we're rushing jobs to hit numbers. The pressure to turn cars fast is real when you see that figure. Has your shop ever seen a big spike like that, and did quality slip?

2 comments

2 Comments

jordan_walker16d ago

Congrats on the big number, but that worry is a good sign. We saw a similar jump a while back and had to make a rule: the final quality check gets a fixed time slot, no matter how backed up we are. It slowed us down a tiny bit but saved so many comebacks. Like @ellis.nina said, those checks are your safety net. Tracking your comeback rate against that invoice count will show you real fast if quality is slipping.

ellis.nina17d ago

Wow, that's a huge jump. I get that worry about rushing things completely. Our quality checks are the only thing that kept us honest when we got busy like that.