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Overheard a customer say all repair techs just swap parts until something works
I was grabbing coffee yesterday and the guy in front of me was telling his friend his fridge was fixed. He said, 'They just throw parts at it until it runs again, it's all the same.' Man, that got under my skin. I spent like two hours last week on a Samsung RF28 fridge with a weird defrost issue, tracing voltages and checking the board with my multimeter before I even touched a part. It was a bad sensor, not the board or heater. If I just started swapping, I'd have cost the guy over $300 in parts he didn't need. It's not guessing, it's diagnosing. Stuff like that makes people think our job is easy and overpriced. How do you guys explain your process to customers so they get it?
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leo60314d ago
Man, that comment would get to me too. It's a real skill to track down the actual problem instead of just guessing. How do people not see the value in saving them money by fixing only what's broken?
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reese_chen14d ago
Wasn't there a study on how people hate paying for diagnosis?
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