Okay, "rethink my consultation script" is a big deal. What did the client DO or SAY that was so different? Sometimes you don't know what's missing until you see that real, raw reaction. Was it confusion, or maybe they pointed out something obvious you'd been totally overlooking?

Honestly that's a tough spot to be in. The policy is clear but you don't want a scene. Last time this happened, I offered a one-time store credit for a different dessert, but made it clear it was a courtesy. That usually calms people down because they feel heard. The key is sticking to the rule while giving a small out. Letting the kid pick a new treat sometimes works too, but the half-eaten cake is a hard no for a cash refund.

Seriously? Six months of fumbling sounds like a whole lot of extra stress. I get that new stuff is hard, but fifty awkward clients is a ton of practice time. Maybe some people just overthink the process instead of keeping it simple. It shouldn't feel like a battle with your own hands for that long.