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A client's reaction at the Denver spa expo last month made me rethink my consultation script.
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wells.brooke7mo ago
Okay, "rethink my consultation script" is a big deal. What did the client DO or SAY that was so different? Sometimes you don't know what's missing until you see that real, raw reaction. Was it confusion, or maybe they pointed out something obvious you'd been totally overlooking?
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morgan.joseph6mo ago
That blank stare @emma349 mentioned is a brutal but useful reset button.
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emma3497mo ago
You said "real, raw reaction" and that hit me. I had a client just stare at me blankly when I explained my process. It wasn't confusion, it was like I was speaking a different language. They finally said, "I just need to know if you can fix my wall." I was giving the whole speech about curing times and aggregate mixes and they just wanted a yes or no. Totally changed how I start those talks now.
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