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We're a growing firm and considering bringing on Alert Communications for after-hours and overflow calls. Has anyone actually used them? Curious about how smooth the onboarding is and if their agents really know legal intake or if it's just marketing fluff.
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Log InYes! We've been with them for about 18 months now. Onboarding was surprisingly easy—they assigned a dedicated account manager who walked us through everything. The agents are legit trained on legal intake, not just generic call center people. Our missed call rate dropped to almost zero.
I was skeptical at first because they only work with law firms, but that specialization really shows. Their conflict check process alone saved us from a couple of messes. Worth every penny.
Seconding the recommendation. We're a national PI firm and they handle all our after-hours seamlessly. They also do text and chat for us now, which has been great for lead gen. Definitely not marketing fluff.