A client in Denver told me my invoices were confusing

They said the line items were too vague, like just 'design work' for $1500. I switched to breaking it down by specific tasks and hours, adding dates for each phase. Now I use Harvest for tracking and clients haven't complained since. How specific do you get on your billing to avoid problems?

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3 Comments

james_ross5mo ago

How detailed should you get? I found that listing each task with its own hours and cost stopped all the confusion. It takes a bit more work but it's worth it.

3

piper4705mo ago

What's the smallest task you'd still break out separately?

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kelly_ramirez965mo ago

Break down every task by hours and cost to show exactly what they're paying for.

1