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Vent: I blew $140 on a "premium" headset for my call center job and it was worse than the free one
Everyone in my training group swore the $140 noise cancelling set would save my ears, but the mic picked up my ceiling fan and customers kept asking if I was in a wind tunnel. I switched back to the $20 pair they handed out on day one and my call scores went up. What cheap gear actually worked better for you than the expensive stuff?
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leo60316d ago
Man, that stings. Dropping that kind of cash on something that makes your job harder is the worst feeling, especially when the free option was sitting right there the whole time. The fan thing is brutal too, because customers hear that background noise and immediately think you are not taking the call seriously, even when you are trying your hardest. In my experience the fancy stuff often adds problems instead of fixing them, like the mic picks up every little sound in the room. The cheap headsets just seem to work because they are simple and not trying to be smart. Your call scores going up says everything you need to know about which one actually did the job.
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