Loading…
16
My old manager told me to never say 'no' to a customer, worst advice I ever got
She said it during my first week at a call center in Tampa back in 2019. So when a guy demanded a $200 credit for a 2 day shipping delay, I gave it to him and got written up because it was against policy. Has anyone else had a boss give advice that sounded good but got you in trouble?
1 comments
Log in to join the discussion
Log In1 Comment
shane_perry2914d ago
Back in 2017 my team lead at a Sprint store in Ohio told me the same thing, always find a way to yes. A lady wanted a free upgrade after her phone was 14 months old and I folded, then got chewed out because we lost money on the deal. Turns out "yes" only works when the person saying it isn't the one who gets in trouble for it.
4