Gate agent in Atlanta told me to lift my bag by the top handle, and five trips later I still do it
She said the side straps can snag on the sizing box frame and tear, so I've been using that trick since February and my 22-inch roller has held up fine, but now I wonder if I'm babying the bag and working around a fit that's actually too big, so does anyone else pack their roller to sit right at the line and just go?