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The tow driver in Bakersfield handed my keys to the wrong guy and I'm still waiting on my car
So here's what went down. I paid $850 to get my 2013 Outback moved from Bakersfield to Phoenix, and the driver shows up 5 hours late, hands the keys to some guy in a white pickup who just nods and drives off. Turns out that was not the assigned carrier. The broker says the paperwork got mixed up and now we're on day 6 of "looking into it." I called the broker three times and got a different story every time. I've got a signed bill of lading, photos of the plate on the truck, and a police report filed on Tuesday. My advice: do not hire the cheapest quote off a load board, and do not let anyone take the keys till you see their name on the paperwork. Has anyone here actually gotten a car back after a handoff mix-up, or am I just eating this one?
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emeryw164d ago
Reminds me of when my cousin shipped a motorcycle from Reno and the guy dropped it at the wrong storage lot two towns over. Took him almost three weeks to sort out, but he did get it back, so there's some hope for you. The trick was he kept calling the actual carrier company, not just the broker, and bugged the dispatcher every single day till they traced the drop. With a police report and photos of that white pickup you've got way more to work with than he did. Who signed for the car on that bill of lading, because if it wasn't the guy on the paperwork the broker has some real explaining to do?
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