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My ethical stand on a suspension repair surprised even me
The shop owner backed my call and we avoided a potential lawsuit.
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hannaht916mo ago
That part about avoiding a lawsuit really hits home. Had a similar issue with a transmission flush last month. Customer insisted on it but the fluid was still good. I said no and my boss supported me. Felt right to not overcharge.
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oliviac226mo ago
My last mechanic tried to upsell me on wiper blades in July.
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sethp266mo ago
Seriously, that kind of integrity builds more trust inside the shop than with customers.
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