My ethical stand on a suspension repair surprised even me

The shop owner backed my call and we avoided a potential lawsuit.

3 comments

3 Comments

That part about avoiding a lawsuit really hits home. Had a similar issue with a transmission flush last month. Customer insisted on it but the fluid was still good. I said no and my boss supported me. Felt right to not overcharge.

oliviac221mo ago

My last mechanic tried to upsell me on wiper blades in July.

sethp261mo ago

Seriously, that kind of integrity builds more trust inside the shop than with customers.