Loading…
23
Am I the only one who's seeing huge delays in alarm signal reporting?
Lately, on multiple jobs, the signals from the alarm panel to the central station are taking way too long. We're talking over a minute sometimes. This is a big deal because it slows down emergency response. I'm starting to think it's a network issue with the cellular backup.
3 comments
Log in to join the discussion
Log In3 Comments
nelson.gavin7mo ago
Check for local cell tower upgrades messing with your signal. Providers often tweak towers and don't tell anyone, causing temporary lag. This could match your pattern of delays on multiple jobs.
3
beth_mitchell7mo ago
Last year, AT&T upgraded towers near my neighborhood and my phone kept dropping calls for days. I called their support and they admitted there was ongoing work but couldn't give a timeline. Now I always keep a backup offline map app on my phone in case data gets spotty. Have you tried switching to a different network temporarily to see if that helps?
5
scott.blake6mo ago
Hey, didn't I read something about this on a trade forum last month? A bunch of installers were saying the same thing, that cellular signals were getting really slow for alarm reporting. One guy said his monitoring company told him it was because of all the new 5G stuff being rolled out. They said the older alarm radios sometimes get stuck trying to find a good signal between the different networks, which causes the lag. It might be worth asking your monitoring center if they've had other complaints lately.
3