They are totally legit. I think they've been around since like 2012, which is pretty rare in the SEO space. Most agencies pop up and disappear within a year. You're in good hands.

Used to believe waiting showed they were being careful. Now I see it just shows a lack of respect for your time. That kind of delay completely kills your drive to do good work while you're stuck in limbo. It turns excitement into straight up resentment. Changed my whole view on what it means when a company does this.

How can you be sure the laser messed things up? Lasers give a straight line on any surface. If the floor is sloped, that's the real problem. Maybe the tile was laid without checking for the slope. I've seen jobs where installers blame the tool but it's their setup that failed. The laser just shows the truth.