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Warning: That $47 e-signature add-on billed us twice every month for a year
We signed up for the e-signature plugin in June and just caught it double-charging on our card, $94 instead of $47, for 12 straight months in Phoenix. Has anyone else had billing errors like this with legal tech subscriptions, and did support actually refund you?
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lisa_brown2mo ago
The whole "billed us twice every month for a year" part hit home. My buddy had the same thing happen with a different legal doc tool, notarize thing, where they charged him for two user seats he never added. He only found out when his card got declined at a gas station. Support did refund the last 6 months but told him the first 6 were "past the window" which felt like a total cop out. He had to call three times and finally got a manager to give him store credit instead of cash back. Still salty about it honestly.
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