Vent: A customer's 'simple' return took my entire 8-hour shift

Honestly, it was a $40 item from 2019 with no receipt and a system that kept crashing, and the lady argued every single step. Has anyone else had a shift completely derailed by one person?

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3 Comments

kimc865mo ago

That 2019 receiptless return sounds like a special kind of retail hell.

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cora_perez5mo ago

Wait, they tried to return something from 2019 without a receipt? @kimc86, that is a whole new level of customer request. The store would have to dig through years of sales data just to find the right price. I can't imagine the look on the employee's face when they heard the year. That policy must have been incredibly generous, or maybe just really old. What store was it even for?

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morgan.joseph3mo ago

Wait, how did the system even let her start a return from 2019 without a receipt? Did your store really have some kind of glitch that actually let her push it through?

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