Hit 1,000 resolved complaints at my call center job and the number actually shocked me

I was reviewing my quarterly stats (you know, the pointless reports management loves) and saw I'd officially closed my 1,000th customer complaint ticket since starting this gig. It mattered because I realized most of those calls were just people needing someone to actually listen for 90 seconds before I could even fix their problem. Has anyone else hit a weird milestone that made you rethink the whole job?

2 comments

2 Comments

emery6034d agoTop Commenter

Wow, that's a crazy number to see all at once. It reminds me of when I worked retail and realized I'd probably folded over ten thousand t-shirts, which felt just as pointless until a customer told me the neat stack was the only calm part of her week. What @the_willow said about being the first person to not rush someone really hits home, because that small patience is often the whole fix. It's strange how these random counts show you what the work actually is.

the_willow4d ago

Honestly that number would freak me out too. I hit 500 closed tickets last month and just sat there staring at my screen. It's wild how many calls are just someone having a terrible day and you're the first person who didn't rush them. Like the guy whose internet was out for a week and just needed to vent before he'd even give me his account number. Makes you realize the job is mostly just being a human for a minute.