A quiet client's story shifted how I see salon visits

I was doing a basic blowout for a regular last Friday. She seemed down, so I asked if everything was okay. She shared that her pet had passed away earlier that week. We just talked while I worked, and I gave her a little extra scalp massage. By the time we finished, her mood had lifted a bit. It hit me that our chairs are sometimes where people feel safe to unload. That moment was about care, not just hair. Has a simple chat ever changed the feel of an appointment for you?

2 comments

2 Comments

jordan_walker5d ago

Totally. Read that barbershops are like therapy sometimes.

the_noah5d ago

True, my barber probably knows more about my life than my actual therapist at this point. I just start word-vomiting my problems the second I sit in that chair. It's cheaper than a copay at least.