20
I almost quit my first moving job over a single scratched floor
I was moving a family in Seattle and my new guy scraped a hardwood floor with a dolly. I thought we'd lose the whole job, but I called my insurance right away and got a repair guy out there the same day. The client was so happy with how we handled it that they gave us a five star review and three referrals. Has anyone else turned a big mistake into a way to build trust with a customer?
2 comments