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The install tech in Tulsa told me my uptime report was "fiction" and I had to change how I track outages
Our fiber connection dropped 11 times in March and I kept marking them all as provider issues until the tech came out for the fourth visit. He pulled up his side of the logs and showed me that 7 of those drops happened right when our office cleaning crew unplugged the modem to run the vacuum. I had been blaming the ISP for months over nothing. Now I keep a simple log with the time and what's happening in the office, and it's cut our "outage" calls down to 2 a month. If you're tracking business internet problems, are you actually checking what's happening on your end before you call it in?
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