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I finally read my fiber contract after a guy at a Des Moines coffee shop asked one question
He asked what my actual downtime guarantee was, and I had to admit I had no clue beyond "reliable." Turns out my SLA says 4 hours but the credit only kicks in after 8, so what does everyone else's contract actually promise when the line goes down?
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the_terry20h ago
So did they tell you the 4 hours is just a goal, not a promise?
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