Took me 6 months to realize I was reading broker reviews wrong

I kept comparing all those 5 star reviews and picking the highest rated broker. Then last month I saw this one review on a forum that mentioned a broker had great scores but zero communication when a trade went sideways. That's when it hit me - I was only looking at the star ratings and not reading what people actually said about customer service. Now I search for keyword phrases like "withdrew funds" and "support response time" instead. Anyone else find hidden issues in reviews that totally changed which broker you picked?

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2 Comments

mark_nguyen954mo ago

Is it really that deep though, I just check who has the fastest withdrawal times.

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cora5624mo ago

You ever factor in how fast they actually freeze withdrawals when they get a fraud report though... that speed cuts both ways.

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