Customer complaint about a ding taught me to photo document everything

I had a guy in Dallas last month swear up and down his Audi got a door ding during transport, even though my driver said it was there at pickup. I had no way to prove it because I skipped the walkaround photos, just did the paperwork. Now I take 30 plus shots of every vehicle from every angle before the truck leaves, and I make the customer initial a damage report form. Has anyone else had a false claim like this cost them money or time?

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