Question about the best way to handle open-ended questions here

I see a lot of people saying you should just answer the question directly and move on, but I compared that to the method in the book 'Thinking, Fast and Slow' where you ask a clarifying question first. The second way gets way better answers, like 70% more useful info, because it makes the person think. Has anyone else tried slowing down the 'ask anything' process on purpose?

2 comments

2 Comments

elliotb573d ago

Slowing down the ask anything process" reminds me of how customer service scripts kill real answers.

colemiller3d ago

Our team switched to a 24 hour rule for internal questions last year. It forced people to write clearer problems and find their own answers first. The quality of discussion improved dramatically.