Rant: A client in Dallas told me her skin 'just felt sad' before our facial

She said it after her third session, and that phrase totally changed how I talk about skin health with everyone now. Has anyone else had a simple client comment shift your whole approach?

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3 Comments

henry_hernandez5mo ago

Totally get that. It makes you realize people don't always have the clinical words for what they're feeling. I mean, someone told me their scalp felt "lonely" once, which sounds weird but I knew exactly what they meant. It was dry and tight and just neglected. Now I ask how skin feels in an emotional way sometimes, not just about oiliness or tightness. You get way more honest answers that help you actually fix the real problem.

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jason734mo ago

Haha, lonely scalp. I once had a client say their face felt "forgotten." I knew the feeling exactly.

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colemiller5mo ago

Huh, I've always found that kind of question leads people down a weird path... like they start overthinking how their skin "should" feel. Just asking if it's dry or itchy gets me straight answers.

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