Rant: A client in Dallas told me her skin 'just felt sad' before our facial

She said it after her third session, and that phrase totally changed how I talk about skin health with everyone now. Has anyone else had a simple client comment shift your whole approach?

2 comments

2 Comments

henry_hernandez7d ago

Totally get that. It makes you realize people don't always have the clinical words for what they're feeling. I mean, someone told me their scalp felt "lonely" once, which sounds weird but I knew exactly what they meant. It was dry and tight and just neglected. Now I ask how skin feels in an emotional way sometimes, not just about oiliness or tightness. You get way more honest answers that help you actually fix the real problem.

colemiller6d ago

Huh, I've always found that kind of question leads people down a weird path... like they start overthinking how their skin "should" feel. Just asking if it's dry or itchy gets me straight answers.