My buddy in Omaha says we should stop pushing extended warranties on every repair.

He told me flat out, 'You're selling fear, not a service, and it makes people trust us less.' That stuck with me, because I'd always seen it as easy extra cash. Do you think offering them only on high-cost parts is a better approach?

2 comments

2 Comments

grant_gibson2d ago

My old shop had a rule, anything under $200 parts and labor didn't even get the warranty talk. It changed the whole vibe with customers. Jessica_sullivan5 is onto something with the budget wrecking idea, focus on the big ticket items like compressors or control panels. That way it feels like real protection instead of a sneaky fee. How does your team decide what gets a warranty offer now?

jessica_sullivan52d ago

Ever have a friend get a warranty pushed on them for a cheap toaster repair? Mine did, and the guy looked so defeated paying the extra fee. It just felt like a tax on people who don't like conflict. Your buddy's right about the trust thing. Maybe only offering them on stuff that would really wreck someone's budget, like a main board, makes it feel less like a trap.